General Questions
1. What products does your company specialize in?
We specialize in manufacturing and exporting high-quality hardware products, including door locks, electrical panel boards, hinges, and related accessories.
2. Where is your company located?
Our company is headquartered in Wenzhou, Zhejiang, P.R. China, with a state-of-the-art production facility to ensure top-quality manufacturing.
3. How long has your company been in business?
We have over 10 years of experience in the hardware industry, serving clients globally with reliable and durable products.
4. Do you offer custom-made products?
Yes, we provide customization services to meet specific client requirements, including design, size, and material preferences.
5. What certifications do your products have?
Our products comply with international standards and hold certifications such as ISO, CE, and RoHS, ensuring quality and safety.
Product-Related Questions
6. What materials are used in your products?
We use premium materials such as stainless steel, zinc alloy, and durable plastics, depending on the product and its intended use.
7. Are your products suitable for outdoor use?
Yes, many of our products, especially locks and hinges, are designed to withstand harsh weather conditions and are corrosion-resistant.
8. Do you offer a warranty on your products?
Yes, we provide a 2-year warranty on our products, covering manufacturing defects and ensuring customer satisfaction.
9. Can I request samples before placing a bulk order?
Absolutely! We encourage clients to request samples to evaluate the quality and suitability of our products.
10. What is the lead time for production and delivery?
Our standard lead time is 2 weeks, but it may vary depending on the order quantity and customization requirements.
Ordering and Payment
11. What is your minimum order quantity (MOQ)?
Our MOQ varies by product, but we are flexible and willing to discuss options based on your needs.
12. What payment terms do you accept?
We accept various payment methods, including T/T, L/C, and PayPal. Terms can be negotiated based on the order size and client relationship.
13. Do you offer discounts for bulk orders?
Yes, we provide competitive pricing and discounts for large-volume orders. Please contact us for a detailed quotation.
Shipping and Logistics
14. Which countries do you export to?
We export to over 20 countries worldwide, including regions in Europe, North America, Africa, and Asia.
15. What shipping methods do you use?
We work with reliable logistics partners and offer shipping options such as sea freight, air freight, and express delivery, depending on your urgency and budget.
